Provide information early and publicly
Many services only tell their customers how much a transaction costs if people register or even after their payment is confirmed. We believe in being upfront about costs and make pricing available in at least one of the following ways:
- A calculator that allows non-users to work out the cost of making a payment on every route, with all the pay-in and pay-out methods available, relying on live rates to calculate the total cost based on the mid-market rate and any fees applied.
- A live pricing page that sets out the total cost of the service for reasonable hypothetical payment amounts (e.g. €100, €500, €1000, €10000 or source currency equivalent), for all the routes that offered.
- An open API that gives current rates and fees for all the route combinations offered.